Privacy Policy
Last updated: March 2026
South East Cases, Inc. (“us”, “we”, or “our”) operates the South East Cases website and Facebook Messenger and Instagram direct message chatbot (collectively, the “Service”). This Privacy Policy explains how we collect, use, and protect your personal information when you use our Service.
1. Information We Collect
We may collect the following types of personal information:
• Name — provided by you during a conversation with our chatbot
• Email address — provided voluntarily when you opt in to receive discounts or updates
• Facebook or Instagram sender ID — automatically provided by Meta when you message us
• Message content — the text of your conversations with our chatbot
• IP address, browser type, and usage data — collected automatically when you visit our website

2. How We Use Your Information
We use the information we collect to:
• Respond to your questions and inquiries via our chatbot
• Schedule appointments at our store
• Send you discount codes or promotional offers you have requested
• Add you to our email marketing list (MailerLite) if you have explicitly opted in
• Improve our chatbot and customer service
• Monitor and analyze usage patterns to improve our Service
• Comply with legal obligations

3. Facebook Messenger and Instagram
Our chatbot operates through Facebook Messenger and Instagram Direct Messages. When you interact with our chatbot through these platforms, your messages are transmitted through Meta Platforms, Inc. infrastructure. Your use of these platforms is also subject to Meta’s own Privacy Policy, available at https://www.facebook.com/privacy/policy/
We receive your Meta-assigned sender ID and message content solely for the purpose of responding to your inquiries and providing our Service. We do not use this data to build advertising profiles or share it with third-party advertisers.
4. Data Storage
Information collected through our chatbot, including names, email addresses, and conversation event data, is stored in a secure private database hosted on our own infrastructure. We take reasonable technical and organizational measures to protect your data against unauthorized access, loss, or disclosure.
5. Data Retention
We retain your personal information for as long as necessary to provide our Service and fulfill the purposes described in this policy. If you request deletion of your data, we will remove it from our systems within 30 days, except where we are required by law to retain it.
6. Third-Party Service Providers
We may share your information with third-party service providers who assist us in operating our Service. These providers are contractually obligated to protect your information and may only use it for the purposes for which it was shared. Current providers include:
• MailerLite — email marketing platform. Used only if you have opted in to receive emails from us. See MailerLite’s privacy policy at https://www.mailerlite.com/legal/privacy-policy
• Meta Platforms, Inc. — Facebook Messenger and Instagram messaging infrastructure
• Cloudflare — website security, performance, and file hosting

7. Cookies
Our website uses cookies to improve your browsing experience and analyze site traffic. You can instruct your browser to refuse cookies, though some parts of our website may not function correctly without them.
8. Your Rights
You have the right to:
• Request access to the personal information we hold about you
• Request correction of any inaccurate information
• Request deletion of your personal information
• Opt out of email marketing at any time by clicking “unsubscribe” in any email we send
• Withdraw consent for chatbot data collection by ceasing to use the chatbot
To exercise any of these rights, please contact us at the address below.
9. Children’s Privacy
Our Service is not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.
10. Compliance With Laws
We will disclose your personal information where required to do so by law, regulation, or valid legal process such as a court order or subpoena.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on this page with a revised “Last updated” date. We encourage you to review this policy periodically.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
• Email: info@southeastcases.com
• Phone: (954) 639-4879
• Website: https://southeastcases.com/contact/

South East Cases, Inc. | southeastcases.com